BURNOUT SYNDROME IN THE PUBLIC SERVICE: ORGANIZATIONAL IMPACTS AND CHALLENGES FOR HUMAN RESOURCE MANAGEMENT AND MENTAL HEALTH

Abstract

Burnout Syndrome has become one of the main contemporary challenges related to mental health at work, especially in the public sector, where institutional demands, work overload, and structural limitations intensify the risk of psychological illness. This study aims to analyze the organizational impacts of Burnout in the public sector, as well as the challenges faced by human resource management in promoting mental health at work. This is a qualitative, descriptive, and exploratory study developed through an integrative literature review. Data collection was carried out in scientific databases such as SciELO, Google Scholar, and the CAPES Journal Portal, with approximately 20 studies selected according to predefined criteria. The results indicate that factors such as work overload, excessive bureaucracy, lack of resources, low autonomy, and absence of professional recognition significantly contribute to the development of Burnout. Organizational impacts include reduced productivity, increased absenteeism and presenteeism, deterioration of organizational climate, and decreased quality of public services. It is concluded that promoting mental health should be considered a strategic priority for institutional efficiency, requiring continuous policies focused on prevention and employee well-being.