AN ANALYSIS OF THE DUTIES OF THE NURSES AS MANAGERS IN EMERGENCY AND URGENT SERVICES: INTEGRATIVE REVIEW

Abstract

The present study aims to analyze the Responsibilities of Nurses as Managers in Emergency and Urgent Care Services according to Cofen Resolution No. 421 of February 2012. The methodological approach was used in the following databases: Medical Literature Analysis and Retrieval System Online (MEDLINE, Latin American and Caribbean Literature in Health Sciences (LILACS), Virtual Library of Nursing, BDENF. The keywords of the Health Sciences Descriptors (DeCS) were used: “Emergency Nursing”, “Emergency”, “Nursing in leadership”. Eleven articles were found and the data were organized based on an adapted script proposed by Polit, Beck and Hungler, which helped to systematize key information. The review proposed using literature that covered the period from 2010 to 2020 to maintain an updated reference process and that would impact the results given the publication of the resolution, already mentioned above. Although the resolution is recent, it proposes that nurses, as the main manager in the Emergency unit, should act in immediate decision-making, requiring knowledge and scientific basis. In the practice carried out by nurses, we found that their role as managers expanded the concept to leadership, was found in several segments, demonstrating that the nurse is a manager by nature. Despite little experience in the performance, the emergency nurse manager, and protagonist in several situations such as keeping organized, orderly and through strategies, is able to apply the process of humanization and reception required by the Ministry of Health.