THE ROLE OF THE NURSE IN MANAGING TRIAGE AND RISK CLASSIFICATION IN EMERGENCY AND URGENT CARE SERVICES: CONTRIBUTIONS AND GUIDANCE TO USERS

Abstract

This study aimed to analyze the importance and impact of the nurse’s role in the triage and risk classification process in emergency services, focusing on improving care quality and ensuring equity. Triage and risk classification are essential tools for organizing patient flow, prioritizing those in more severe conditions. A literature review revealed that the use of protocols, such as the Manchester Triage System (MTS) and Risk Classification Reception (ACCR), significantly contributes to the efficiency of health services by reducing waiting times and improving clinical outcomes. However, overcrowding and resource shortages in healthcare units continue to pose challenges to the proper implementation of these practices. The study highlights the central role of nurses not only in the technical execution of triage but also in the humanization of care. It concludes that the continuous training of nurses, along with the strengthening of public policies, is crucial for optimizing emergency care and promoting more equitable and humane assistance.