THE INEFFECTIVENESS OF TELEWORKING IN THE PUBLIC SERVICE: LIMITS TO ACCESS TO JUSTICE WITHIN THE PUBLIC DEFENDER'S OFFIC

Abstract

This article aims to analyze the implementation of telework in the Brazilian public service, focusing on the Public Defender's Office, and its impacts on access to justice, especially for populations in situations of social vulnerability. The 1988 Federal Constitution ensures access to justice as a fundamental right, in addition to guaranteeing full and free legal assistance to those in need. However, the adoption of telework, intensified in the post-pandemic period, has highlighted structural barriers related to digital exclusion, limited internet access, and technological infrastructure deficiencies. The research adopts a qualitative approach, with a deductive method, based on the analysis of constitutional and infraconstitutional legislation, as well as doctrinal studies on access to justice and social inequality. It is concluded that, although telework represents administrative progress, its implementation without adequate inclusive policies compromises the effectiveness of the fundamental right of access to justice, increasing already existing social inequalities.