DIGITAL TRANSFORMATION STUDY CASE IN A PHONOAUDIOLOGY UNIVERSITY CLINIC

Abstract

The present study aimed to analyze and quantify the impact of Digital Transformation (DT) on operational efficiency and the quality of clinical information, through the development and implementation of a specific Clinic Management System (CMS) for a Speech-Language Pathology university clinic. The study was conducted as a quantitative and comparative Case Study, performed at the institution’s school-clinic during the period spanning from August 2024 to December 2025. The methodology involved comparing the performance of administrative tasks (pre and post-CMS implementation) and assessing user perception through structured questionnaires. The results demonstrated the efficacy of the intervention: there was an 81.25% reduction in the time spent on new patient registration (dropping from 16 to 3 minutes), and the time required to search for old records was optimized by 99.56%. Furthermore, the system achieved maximum agreement (a score of 5 out of 5) in reducing documentation errors and increasing confidence in data security and privacy. In conclusion, the CMS promoted a significant improvement in operational efficiency and data integrity, validating DT as a strategic imperative for elevating the quality and security of care in clinical-academic environments.