THE ROLE OF THE SCHOOL PSYCHOLOGIST IN CONFLICT MANAGEMENT IN EDUCATIONAL SETTINGS: A SYSTEMATIC REVIEW

Abstract

Due to the great cultural, racial, economic, and social diversity, the school environment is fraught with disagreements, which cause conflicts between authors. Therefore, this study aims to understand the role of school psychologists in conflict management and develop strategies to resolve this problem based on a systematic review. The methodology used is a systematic review using the PRISMA method, which enhances the quality of the study. The databases used for article selection were Google Scholar, Redalyc, Scielo, and DOAJ. This is justified by the need to understand in detail the role of school psychologists in identifying, mediating, and resolving conflicts, aiming to promote a safer, more conducive, and harmonious environment for 21st-century schools, considering conflict resolution as an important role in creating more harmonious school environments. After analysis, it was concluded that school psychologists are employed in few schools, and conflicts are typically resolved by principals and deputy principals. School psychologists are essential and indispensable professionals for primary, secondary, and university schools, providing the best guidance for students and the entire community, always prioritizing ethics, good faith, and respect for differences.