THE APPLICATION OF THE CONSUMER PROTECTION CODE TO FINANCIAL INSTITUTOIONS

Abstract

This work discusses the application of the Consumer Protection Code with financial institutions, because despite advances in the protection and defense of the rights acquired by the end consumer, there is a lot to evolve so that customers and institutions can have a friendly consumer relationship and mutual respect. Many advances were achieved, especially those arising from the intermediation of consumer relations after the publication of summary 297 of the STJ, where the application of the CDC to financial institutions was recognized. Since its implementation, the CDC has sought to protect the most vulnerable party, this being the consumer. Always supported by the principle that every commercial relationship must be based on good faith between the parties and aiming for harmony and balance in relationships, we present this work for further clarification and support of legal demands. This study seeks to raise awareness with clearer and more accessible information so that legal demands and the feeling of abuse and disrespect in banking negotiations are reduced.