TEACHER TRAINING FOR MEDIATING SCHOOL CONFLICTS IN DIGITAL AND FACE-TO-FACE CONTEXTS: RESTORATIVE PRACTICES IN PUBLIC HIGH SCHOOLS

Abstract

This article focused on school violence, bullying, cyberbullying, and their consequences. It also examined the mechanisms used to train education professionals to deal with everyday situations, such as the use of conflict mediation. Through extensive bibliographic research, it was possible to analyze the profound impacts that violence has on human life in general, especially on the lives of children and adolescents. As the school environment is a setting for development, education, and social interaction, violence tends to destroy the positive aspects of this environment, causing trauma, fear, and profound psychological problems in those affected by this form of violence. To inhibit and prevent this type of mediocre and regressive behavior, it is essential that education begin in the home, combining social, civic, and moral education and complementing school education. Preventing school violence is not only the role of the school, but also of the community, family, and school. Together, they form a stronger bond in the pursuit of moral values, respect, equality, friendship, and dignity, which, when properly inspired and taught, tend to greatly reduce scenarios of gratuitous and offensive violence within the school environment, which in turn generate consequences and trauma for a lifetime, rendering useless any and all concepts of education that may be applied in an environment of extreme violence.