QUALITY MANAGEMENT IN THE PROMOTION OF EXCELLENCE IN EDUCATION

Abstract

The central purpose of this bibliographic study is to present guidelines on quality in management that is intrinsically associated with promoting customer satisfaction. Quality management is a set of practices and processes that aim to ensure that products and services meet the expectations and needs of customers/students, as well as regulatory and legal requirements. Quality in management involves planning, executing and monitoring activities, evaluating the process and correcting routes with the aim of promoting continuous improvement, operational efficiency and customer satisfaction. In a quality management system, it is important to define clear objectives, goals and strategies that must be reviewed periodically to ensure the achievement of the expected results. Quality in educational management plays a fundamental role in promoting an effective and enriching learning environment. Quality management involves the creation of strategies and policies that aim not only at the transmission of knowledge, but also at inclusion and innovation. Educational managers must ensure that all students have access to adequate resources, necessary support and opportunities for personal and academic development. This includes investing in ongoing teacher training, modern infrastructure, technologies and methodologies that facilitate the teaching-learning process. Quality educational management is deeply connected to the ability to adapt and respond to contemporary challenges, promoting periodic assessments and the active participation of the school community. In this way, quality management prioritizes the well-being and success of all, preparing students to be informed and active citizens in society and the world.