PEOPLE MANAGEMENT AND MENTAL HEALTH AT WORK: IMPACTS OF EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL PERFORMANCE

Abstract

This article analyzes the strategic importance of people management in a society marked by contemporary emotional illness. The study investigates how the application of Emotional Intelligence (EI) and internal Social Responsibility practices influences the performance and sustainability of organizations. Methodologically, this study is characterized as a systematized bibliographic review, with a qualitative nature and an exploratory-descriptive approach, based on previously defined criteria for source selection, integrating the foundations of authors such as Daniel Goleman and Idalberto Chiavenato with recent studies by Vieira (2024) and Amaral (2004). The results indicate that work environments that prioritize emotional well-being reduce turnover and increase productivity. It is concluded that people management, in a context of collective psychic fragility, ceases to be an administrative function to become a competitive advantage based on humanized leadership.