USE OF THE QR CODE IN THE TECHNICAL ASSISTANCE OF AN INDUSTRIAL KITCHEN EQUIPMENT COMPANY

Abstract

This paper presents the application of a new method for the technical assistance sector in the industries, as well as presents in a general way the deficiencies of the traditional standard and the results of this new model, implemented through Information and Communication Technology (ICT), in cost savings, acceleration in the response process and other benefits for the company that is seeking improvements in the sector. The objective is to facilitate and expedite the answers to customer questions by providing manual videos, opening calls and sales of parts proposing a website accessed by a QR Code arranged in the equipment purchased by the client, being applied as an experimental sample in the company's laboratory sector.