HOSPITAL HOTELS AS A DIFFERENTIAL IN PATIENT CARE

Abstract

This article sought to describe how Hospital Hospitality can contribute to the care and safety of patients, family members and health professionals. A narrative literature review was used as a methodology with research on the Virtual Health Library Portal (VHL), PubMed and CAPES Portal. As a result, it is clear that since healthcare companies have come to understand quality management as a differential and hospitality as part of this differential, patient safety and comfort have received increasing attention. Today, it is clear that the concern with the comfort, safety and humanization of patient care is part of a routine that is very present in hospitals and public or private health clinics. Much progress has been made since the perception of comfort provided by hospital hospitality, which has driven managers to seek quality management as a differential for their institutions. It is therefore concluded that safety, comfort and humanization are interconnected within hospital hospitality management, improving the patient care process, providing differentials that are perceptible not only in epidemiological issues, but also in the institution's marketing, which leads us to to understand the importance of this sector as an important and differential factor in patient care.