QUALITY IN PROJECT MANAGEMENT: THE IMPORTANCE OF TECHNICAL AND OPERATIONAL SPECIFICATIONS

Abstract

This article addresses the practical ideals of a construction company based on its technical and operational specifications disseminated during the construction process of a residential project. Using a practical case study of a work carried out by the construction company called Alfa, we sought to understand the main parameters related to quality, standardization and technical specifications used in the conduct of a residential work within the scope of Project Management. Relevant aspects that are the responsibility of the service provider were monitored in order to ensure compliance with regulatory guidelines, as well as the exercise of performance guarantee conditions during the construction phase and delivery to the owner, respecting established quality criteria in order to mitigate the emergence of apparent constructive defects. The results found highlight the relevance of the parameters and steps adopted in carrying out the stages of planning and control of the execution of the work, thus allowing the identification of possible critical points inherent to each phase, which includes their respective technical specifications, established through technical criteria by the builder, which allowed the implementation of particular characteristic adjustments necessary as the residential building evolved constructively. It can be concluded that the Technical and Operational Specifications are essential instruments for Quality Management in Civil Construction, since they are responsible for the standardization and efficiency in the execution of services, quality of the materials used and use of techniques inherent to construction activities.