PERCEPTIONS OF SERVICE USERS WITH DEPRESSION REGARDING CARE AT A PSYCHOSOCIAL CARE CENTER

Abstract

This study aimed to analyze the therapeutic approaches used in the care of patients with depression treated at a Psychosocial Care Center and to understand their perceptions regarding the contribution of these approaches to mental health care. It was a qualitative study conducted at a Psychosocial Care Center in Crateús, Ceará, involving semi-structured interviews with 30 patients diagnosed with depression. Textual data underwent similarity analysis using IRaMuTeQ software to identify thematic categories. Three categories were identified: improvement associated with symptom reduction; help as emotional support and medication as a therapeutic resource; and daily coping strategies. The study concludes that, although non-pharmacological therapies are recognized as relevant by patients, the care model remains centered on medication. Patients acknowledge the importance of medication—particularly for symptom reduction—but also value non-pharmacological strategies such as welcoming care, active listening, psychotherapy, and daily activities, frequently reporting that pharmacological treatment alone is insufficient to meet their needs. Given the predominance of medicalization, the results reinforce the need to strengthen interdisciplinary, psychosocial, and non-pharmacological practices—including an expanded role for nursing—aimed at promoting comprehensive care.