BENEFITS, IMPACTS, AND CHALLENGES OF USING ARTIFICIAL INTELLIGENCE IN EMPLOYEE RECRUITMENT AND SELECTION

Abstract

Artificial intelligence (AI) is being incorporated into various organizational settings to make activities more productive, agile, and efficient, generating a competitive advantage for companies in the highly changeable and volatile environment in which they operate. Therefore, in the recruitment and selection processes for new employees, AI is reducing the overall time of the selection process and impacting gains in productivity, time, resources, and money, freeing up Human Resources professionals for other strategic services. AI facilitates resume screening and asynchronous interview analysis through filters and keywords used by the systems, facilitating the selection of competent employees. Therefore, this article aims to discuss the impact of AI use in Knowledge Management processes in organizations focused on Innovation and Change. This work used bibliographic research, consulting various materials on the topic available in indexed databases. Algorithmic biases and the need to analyze and verify the selection criteria used, with adequate human supervision, were highlighted, as well as the care taken to preserve and protect the data that AI has access to through resumes and interviews, in order to comply with the Data Protection Law.