RISK MANAGEMENT AND OPERATIONAL PLANNING IN FIRE DEPARTMENTS: THE USE OF EMERGING TECHNOLOGIES AND INTERNAL PROTOCOLS TO ENHANCE THE EFFICIENCY OF URBAN RESCUE OPERATIONS

Abstract

This article analyzes the relationship between risk management, operational planning and the use of emerging technologies in Fire Department operations, examining how fleet renewal and the modernization of internal procedures contribute to the efficiency of service delivery in urban rescue contexts. The study adopts a qualitative, descriptive approach, grounded in a literature review and documentary analysis of technical standards, legislation and institutional reports related to the work of firefighters in urban environments. The results show that the adoption of technologies such as drones, geographic information systems (GIS), sensors and artificial intelligence-based solutions supports real-time decision-making, enhances team safety, improves the coordination of vehicles and optimizes the use of available resources. The study concludes that operational efficiency depends not only on the incorporation of new technologies, but also on structured planning, standardized processes and the continuous training of professionals, pointing to a new model of public management capable of reducing risks, improving the quality of response and ensuring faster and safer action in urban emergencies.