QUALITY MANAGEMENT: PROPOSAL FOR IMPLEMENTATION OF SEBRAE'S D'OLHO (5S) PROGRAM IN AN AUTO PARTS STORE

Abstract

In the current economic scenario, the 5S methodology gains even more importance for companies that aim to stand out and apply the concept of total quality, seeking to increase the quality levels of products and services and consequently the satisfaction of their customers. Within this perspective, the desire for efficiency and effectiveness raises the organization's quality levels. The success of an organization is the desire of every entrepreneur, the methods of reaching it make it possible to differentiate the results and permanence of the organization in the market. The 5S method is an exercise that has standards based on quality, optimization of work through organization, cleaning, generating results such as a safer, cleaner and more organized work environment, promoting cost reduction, improving customer satisfaction, generating a more productive, pleasant work environment and reducing losses. The objective of this work is to verify the feasibility of implementing a quality management tool, focusing on the program theory, D´OLHO do SEBRAE in a commercial auto parts company.