BURNOUT SYNDROME IN NURSING STAFF OF URGENT AND EMERGENCY SERVICES: ASSOCIATED FACTORS AND REPERCUSSIONS FOR CARE – AN INTEGRATIVE REVIEW

Abstract

This study analyzed the evidence on factors related to workload and working conditions associated with Burnout Syndrome in nursing professionals of urgent and emergency services, with emphasis on registered nurses, and its repercussions for professionals and patient care. It is an integrative review of the Brazilian literature, with searches in PubMed, SciELO and the Virtual Health Library, complemented by other sources, covering publications from 2019 to 2025. Six studies were included: four cross-sectional studies and two reviews. Working weeks of 60 hours or more, multiple jobs, staff shortages, insufficient resources and weak institutional support were the factors associated with Burnout. The frequencies of the syndrome were 13.9% and 15.8% in hospital emergency services before the pandemic and 65.5% in emergency care units during the pandemic; they were obtained with different populations, instruments and criteria and are therefore not directly comparable. Associations were observed between workload, emotional exhaustion, manifestations of the syndrome and lower empathy in care, without the possibility of inferring causality. Adequate staffing, reorganization of working hours and psychological support are strategies indicated in the literature, whose effectiveness requires evaluation in longitudinal studies.