DIGITAL JUSTICE AND THE ELDERLY: BETWEEN TECHNOLOGICAL INCLUSION AND EXCLUSION FROM ACCESS TO JUSTICE

Abstract

The digitalization of the Brazilian Judiciary, driven by tools such as the Electronic Judicial Process (PJe), virtual help desks, and remote hearings, has been presented as a mechanism to expand access to justice, promoting greater efficiency and speed in judicial proceedings. However, this technological advancement reveals a paradox by exposing new forms of exclusion, particularly affecting the elderly population, who face difficulties related to digital literacy, access to technological devices, and limitations associated with aging. In this context, the present study aims to analyze the functioning of digital judicial services in light of the constitutional guarantees of access to justice, focusing on the barriers faced by this group. To this end, a qualitative approach of an exploratory and descriptive nature was adopted, based on bibliographic and documentary research. The findings indicate that, although digitalization contributes to the efficiency of the justice system, its implementation without effective public policies for digital inclusion may lead to legal exclusion and compromise the full exercise of fundamental rights. It is concluded that there is a need for measures that promote digital inclusion for the elderly population, as well as the maintenance of alternative access mechanisms, in order to ensure a more equitable and accessible justice system.