K. E. C. Alves, W. de O. Vasconcelos, V. M. Q. F. Aguiar, and C. K. Nobre, “THE DEFENSE OF THE PUBLIC SERVICE USER: LAW N° 13,460 AND ITS EFFECTIVENESS IN THE PROVISION OF PUBLIC SERVICES”, REASE, vol. 10, no. 6, pp. 1853–1867, Jun. 2024.